Company Policies

WE DO NOT SETUP JUMPERS ON DIRT

Pricing
-Rentals are priced for up to a 8 hour rental period. Each additional day is 50% off.
-Prices are subject to change without notice.
-Pricing on misquotes will not be honored.
-Promo codes, special pricing, promotions and/or package deals can not be combined.
-New Promotions can not be applied to existing orders.

Payments
-A deposit is required to finalize your reservation. (See Below)
-NO orders are reserved until deposit is paid. Deposit amount varies.
-All balances will be due cash upon delivery unless otherwise stated.
-Customers can make balance credit card payments at anytime thru the payment link on your emailed Invoice.
All debit card or credit card payment have to be made 24hrs before event date. Credit Card payment must be clear and confirm before the driver deliver.
-All major credit cards are accepted.
-We do NOT accept checks (Some exceptions for government organizations and companies or corporate).

Deposits
Deposits are non-refundable
-A deposit is required to book your order.
$25 deposit is required for orders $0-250
$50 deposit is required for orders $251-$350
$75 deposit is required for orders $351-$450
$100 deposit is required for orders $451-$550
$125 deposit is required for orders $551-$650
$200 deposit is required for orders $600

Cancellation Policy
-Deposits will be forfeited for any canceled orders. Any additional payments will be held as store credit (Rain Check) valid for up to 6 months.
-If a large portion of a order is altered it will be considered a canceled order.
-Orders canceled within 2 days of your event will be subject to a 50% restocking fee.
-Orders canceled within 1 day of your event will be subject to a 100% restocking fee.
-L.A Inflatables Rental have the right to cancel any order at any time if we consider the order a high risk rental or if the delivery area is not safe to leave rental equipment.

Delivery and Pick-Ups
-All rentals are delivery only. (NO Pickup Option)
-Delivery fees may apply.
-Jumpers or bounce houses are deliver the date of the event. We do not deliver them the day before.
-Canopies, tables and chairs can be deliver the day before your event if the order doesn't have a jumper.
-We do not setup jumpers on dirt. If driver arrive at the address and confirm is dirt setup he won't deliver the jumper and the customer will be
charge 50% of the total invoice to cover delivery fee and labor.
-We do offer same day pickup for jumpers no additional cost. Same day pick up time starts at 9pm to 10pm
-Next day Jumpers pick up time starts at 8 am until 2 pm.

Delivery service hours are as followed (Subject to change without notice)

Delivery Service hours

Saturday Orders:
Prior Day Delivery (Friday): 9AM-12PM or 5PM-9PM
Same Day Delivery (Saturday Morning): 8AM-12PM

Sunday Orders :
Prior Day Delivery (Saturday Afternoon): 10-3PM
Same Day Delivery (Sunday Morning): 8AM-12PM

Monday Orders:
Prior Day Delivery (Sunday Afternoon): 10-3PM
Same Day Delivery (Monday Morning): 8AM-12PM

Tuesday Orders:
Prior Day Delivery (Monday): 9-12PM or 5-8PM
Same Day Delivery (Tuesday Morning): 8AM-12PM

Wednesday Orders:
Prior Day Delivery (Tuesday): 9-12PM or 5-8PM
Same Day Delivery (Wednesday Morning): 8AM-12PM

Thursday Orders:
Prior Day Delivery (Wednesday): 9-12PM or 5-8PM
Same Day Delivery (Thursday Morning): 8AM-12PM

Friday Orders:
Prior Day Delivery (Thursday): 9-12PM or 5-8PM
Same Day Delivery (Friday Morning): 8AM-12PM

*Churches and Corporate events please call the office to arrange specific delivery or pick up times.

-We will contact you the day prior to your delivery date to give you a two hour delivery window time
-All rentals are picked up the day after your event between 9AM-1PM. Your driver will contact you before he arrives.
-An additional fee will apply for time sensitive deliveries and after hours pickups. Time sensitive deliveries after hours pickups and are subject to availability.
-Last minute orders may be subject to a rush order fee.


Before delivery
Before L.A Inflatables Rental team arrives to your event space please be sure of the following.
-There is a wide clear path of 4ft wide to your desired drop off location.
-Set up space for Canopies and/or Jumpers must be clear of any objects and overhanging power lines/tree branches before delivery staff arrives for setup.
-Sprinkler systems must be turned OFF if jumper or canopy is placed on grass (cleaning fee added if DRY Jumper gets wet)
-Cash payment is due upon delivery if the balance have not been paid with credit card 24hrs before event date. Please have the exact amount due, as delivery staff may not have change.

Before Pickup
-All Tables and chairs must be stacked and folded in the same place as delivered.
-All concessions must be rinsed out and free of any stuck on food or debris.
-All decorations must be taken off Canopies and Tents.
NOTE: Customer will be charged pickup fees for any tables and chairs not stacked and folded before we arrive for pickup. Customer will be charged cleaning fees for any dinnerware, catering equipment or concessions not rinsed before pickup.

Weather

In the event of extreme weather (Heavy rain, high wind, etc.,) customer and L.A Inflatables Rental have the right to cancel your order (Linen orders excluded). If rentals are left during bad weather lessee is liable for any damaged that may accrue to rental equipment, personal property, or injuries to customer or customers guest.





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